Privacy Policy

GoGo E-Mobility ("GoGo," "we," "us," or "our") provides lease-to-own electric bikes and battery swap services in Accra, Ghana. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for a bike, or use our services.

1. Information We Collect

Personal Information

• Full name, email address, phone number
• Physical address and location
• Government-issued ID (Ghana Card, driver's licence)
• Payment information (processed via Mobile Money and other secure providers)
• Emergency contact information
• WhatsApp messages exchanged with us during application and support

Bike and Service Usage

• Real-time and historical GPS location of leased bikes
• Battery swap records and station usage
• Lease and payment history
• Bike status (active, disabled, maintenance)
• Communications with our support team

Technical Information

• IP address and browser information
• Cookies and similar tracking technologies on our website
• Device identifiers and operating system
• Website usage patterns and analytics

2. How We Use Your Information

• Service Provision: To process your lease application, deliver the bike, manage weekly payments, and operate the battery swap network
• Asset Protection: To monitor bike location, prevent theft, and remotely disable a bike in cases of non-payment or breach of the lease agreement
• Communication: To send payment reminders, service updates, and support messages — primarily via WhatsApp and SMS
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with Ghanaian laws and regulations
• Fraud Prevention: To verify identity during onboarding and detect suspicious activity

3. Information Sharing

We may share your information with:

• Payment Processors: Secure payment processing partners
• Service Providers: Third-party vendors who help operate our services
• Government Authorities: When required by law or for public safety
• Business Partners: ARC Ride and our strategic partners
• Legal Advisors: When seeking legal advice or during disputes

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure storage of personal information
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication systems

5. Your Rights

Under Ghana's Data Protection Act, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Restrict processing of your information
• Data portability

To exercise these rights, contact us at [email protected], call or SMS 0200334474, or message us on WhatsApp via the button on our home page.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage
• Provide personalized content
• Improve our services

You can control cookies through your browser settings, but this may affect some features of our services.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means:

• Lease and account information: for the duration of the lease and at least 7 years after completion or termination
• Bike location and usage records: 3 years for safety, dispute resolution, and legal compliance
• Payment records: 7 years for tax and accounting purposes
• Support communications: 2 years for quality assurance

8. International Data Transfers

Your information is primarily stored and processed in Ghana. Some data may be transferred to and processed in other countries where our service providers operate. We ensure adequate protection through appropriate safeguards and contractual obligations.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the updated policy on our website
• Sending email or WhatsApp notifications for significant changes
• Updating the "Last updated" date at the top of this page

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact: